Refund policy

Return & Refund Policy

 

Opened items: Because our GoChair is worn gear, we cannot accept returns once the package has been opened or the item has been used.

 

Unopened items: You can request a return within 14 days of delivery if the item is unopened and in its original packaging. Message us through the Contact page on our website with your order number to start a return. Return shipping costs are paid by the customer.

 

Damaged or wrong items: If your order arrives damaged, defective, or you received the wrong item, email us within 7 days of delivery with your order number and a photo of the problem. We will send a free replacement or issue a full refund. You do not need to send the item back.

 

Lost orders: If your order hasn't arrived within 30 business days of shipping, contact us and we will help track it down or send a replacement.

 

Refunds: Approved refunds are issued to your original payment method within 5-10 business days.